Initial Review
Central Driving School reviews the complaint and assigns it appropriately.
Central Driving School Ltd
Contact & Complaints
Effective date: September 2026
Our Commitment
Central Driving School aims to provide students with a professional, safe, and fair training experience. Students are encouraged to raise genuine concerns.
Contact Central Driving School
Choose the contact method that works best for you.
Email Uscentraldrivingltd@gmail.com
Call Us+260 97 400 2637
WhatsApp+260 97 400 2637
Visit UsNext to ZRA HQ, Revenue House, Lusaka
Next to ZRA HQ, Revenue House,Luanshya Road & Musonda Ngosa Road Junction,
Lusaka 10101, Zambia
Contact Topics
Enquiries or complaints may relate to:
- Lesson scheduling, cancelled or missed lessons, and instructor concerns.
- Payments, invoices, refunds, and course progress.
- Theory materials, Student Portal problems, and account access.
- Inappropriate conduct, accessibility, service complaints, or other Central Driving School-related concerns.
Technical Problems
For portal issues such as pages not opening, login problems, incorrect technical behaviour, unavailable features, or software errors, students should contact Central Driving School.
Central Driving School may refer technical issues to KC Software Solutions as the technology provider. KC Software Solutions is not automatically responsible for the student's driving-service contract.
How to Make a Complaint
Students are encouraged to provide:
- Their full name and account email where relevant.
- The incident date and lesson, payment, or invoice reference.
- A clear description of the concern.
- Screenshots or other supporting evidence where available.
- The outcome or resolution they are seeking.
Complaint Process
Investigation
This may include reviewing lesson records, payment records, instructor information, messages, invoices, and other relevant records.
Response
Possible outcomes include an explanation, correction, rescheduling, credit, refund where appropriate, management escalation, or another reasonable resolution.
Response Times
We aim to acknowledge complaints within 2 business days and provide a substantive response as soon as reasonably possible. More complex complaints may require additional investigation.
Escalation
If dissatisfied, a student may request a review by Central Driving School management. The student should explain why they disagree with the initial outcome and what resolution they are seeking.
External Complaints
Students retain any right they may have to seek assistance from an appropriate regulator or lawful dispute-resolution body.
No Retaliation
A student will not be penalised merely for making a genuine complaint in good faith.
This does not prevent action in response to threats, harassment, fraud, deliberately false allegations, or abusive behaviour.